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Terms & Conditions

Effective Date: October 25, 2026

Last Updated: October 26, 2026

These Terms and Conditions ("Terms") govern your use of the website operated by The Tye-Dyed Iguana LLC ("Company," "we," "us," or "our") and all purchases made from us, whether in our store, on this website, by shipment, or by local delivery. By accessing or using this website, placing an order, making a purchase, or purchasing tickets or services, you agree to be bound by these Terms. If you do not agree, do not use this website or make a purchase.

1. Use of Website

You agree to use this website only for lawful purposes. You may not use this website in any way that could damage, disable, overburden, or impair the website or interfere with any other party's use of the website. You agree not to:

  • Attempt to gain unauthorized access to systems, accounts, or data
  • Use bots, scrapers, or other automated tools without our prior written permission
  • Submit false, fraudulent, or misleading information
  • Use the website in violation of any applicable law or regulation

2. Products and Services

The Tye-Dyed Iguana LLC offers reptile supplies, live animals, feeders, event tickets, and related merchandise and services. All product descriptions, prices, availability, and promotions are subject to change without notice. Information on this website may contain technical inaccuracies or typographical errors.

We reserve the right to refuse, limit, or cancel any order at our sole discretion, including in cases of suspected fraud, pricing errors, inventory issues, legal restrictions, shipping limitations, or other business concerns. Not all products or services are available in all locations, and any offer is void where prohibited.

3. Orders and Payments

By placing an order, you agree to provide current, complete, and accurate purchase and account information. Payment must be received and authorized before an order is processed.

Payments may be processed through third-party providers, including PayPal and Square. The Tye-Dyed Iguana LLC does not store full payment card numbers.

Sales tax is charged as required by law, based on the applicable rate for the location where the order is picked up or delivered.

4. Shipping, Local Delivery, and Local Pickup

4.1 Where We Ship. We ship only to addresses within the continental United States. We do not ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, or international destinations.

4.2 Delivery Estimates. Shipping and delivery dates are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, weather, acts of nature, service interruptions, incorrect address information, recipient unavailability, or circumstances beyond our reasonable control. You are solely responsible for providing accurate shipping information and for being available to receive deliveries.

4.3 Risk of Loss. Except as provided in the Live Arrival Guarantees in Sections 7 and 8.6, title and risk of loss for all merchandise pass to you when the order is delivered to the shipping carrier.

4.4 Damaged Shipments. If merchandise arrives damaged, contact us at admin@thetdi.com within 48 hours of delivery with photos of the item and the packaging. We may require that a claim be filed with the carrier before a replacement is sent.

4.5 Local Delivery. We offer local delivery of merchandise and live feeders in select areas. Live animals (including fish) and live plants are not available for local delivery. Delivery times are estimates. If no one is available to receive a local delivery, the order will be left at the delivery address (for example, on the porch or at the door). Once an order has been left at the delivery address, risk of loss passes to you, and no Live Arrival Guarantee applies to any live feeders in that order.

4.6 Local Pickup. Orders placed for local pickup must be picked up during store hours. We are not responsible for the condition of live animals or live feeders that are not picked up in a timely manner.

5. Return Policy

This Return Policy applies to purchases made in our store and online.

  • Unopened merchandise may be returned within 30 days of purchase for a refund to the original payment method. Cash refunds over $50 may be issued by check.
  • Unopened merchandise may be returned within 60 days of purchase for store credit.
  • All returns must be accompanied by the original sales receipt. For online orders, the order confirmation serves as the receipt. Returns without a receipt may incur a 25% restocking fee.
  • All sales are final on UVB bulbs and clearance items. Once a UVB bulb has been powered on, its phosphors activate and begin to degrade, so a UVB bulb cannot be resold. UVB bulbs remain covered by the Light Bulb Warranty in Section 6.2.
  • All sales are final on special orders and pre-purchases. Manager-approved returns of special orders and pre-purchases are subject to a 50% restocking fee.
  • All sales are final on livestock. Manager-approved livestock returns are subject to a 50% restocking fee. This fee applies only to returns for reasons other than a valid guarantee claim. See Section 8 for our animal guarantees.
  • Defective merchandise is covered by Section 6. Feeders are covered by Section 7.

Returning Online Orders. Contact us at admin@thetdi.com before sending any item back. Returned merchandise must be unopened, unused, and in its original box with all original packing materials. Original shipping charges are not refundable, and you are responsible for return shipping costs unless the return results from an error on our part. We are not responsible for returns lost or damaged in transit. Please allow at least 3 to 4 business days for a return to be processed once received.

Any exception to this Return Policy is at management's sole discretion, and management's decision is final.

6. Defective Merchandise and Light Bulb Warranty

6.1 Defective Merchandise. If any item we sell proves defective within 30 days of purchase, return it to us with the original receipt and we will make it right with a replacement, exchange, store credit, or refund, as determined by management. Defective items come back to us; you do not need to contact the manufacturer. Online customers should contact us at admin@thetdi.com before sending a defective item back, and return shipping is at the customer's cost. Light bulbs are covered by Section 6.2 instead.

6.2 Light Bulb Warranty.

  • Reptile light bulbs, including fluorescent UVB bulbs, carry a 2-month warranty.
  • Mercury vapor and LED UVB bulbs carry a 6-month warranty.
  • To qualify for replacement, the bulb must be returned with the original receipt and original box.
  • The warranty remedy is replacement of the bulb.
  • Online customers may return a failed bulb by mail at their own cost, subject to the same conditions.

7. Feeders

We guarantee that feeders are in good condition at the time of sale.

  • Live feeders may be returned within 7 days of purchase for store credit only, provided they are healthy and in sellable condition, as determined by us in our sole discretion. Live feeder returns are not eligible for a cash or card refund.
  • Frozen feeders cannot be returned, because once they leave our store we cannot verify that they have stayed frozen.
  • Live Arrival Guarantee for Local Delivery: live feeders delivered by local delivery are guaranteed to arrive alive. Any dead-on-arrival claim must be reported to us within 1 hour of the delivery time, with clear photos. If no one is available to receive the delivery and the order is left at the delivery address, no Live Arrival Guarantee applies (see Section 4.5).

Any exception is at management's sole discretion.

8. Live Animals

In these Terms, "live animals" means reptiles, amphibians, invertebrates, fish, and any other animals sold as pets. Live feeders are covered by Section 7.

8.1 Customer Responsibility. By purchasing a live animal, you represent that you understand the animal's care requirements and that you will provide proper housing, temperature gradients, humidity, lighting, nutrition, hydration, sanitation, and ongoing husbandry appropriate for the species. You are responsible for following all delivery, unpacking, acclimation, and husbandry instructions.

8.2 Sales Final. All sales of live animals are final. Manager-approved returns for any reason other than a valid guarantee claim are subject to a 50% restocking fee. No restocking fee applies to a valid claim under the guarantees in this Section.

8.3 20-Day Animal Health Guarantee (In-Store Purchases). Animals purchased in our store or picked up at our store are guaranteed healthy for 20 days from the date of sale, provided that you supply proof of proper care. Animals shipped to you are not covered by this guarantee; they carry only the Live Arrival Guarantee in Section 8.6.

The following are sold without a health guarantee:

  • Wild-caught animals
  • Invertebrates, including tarantulas and other arachnids, isopods, hermit crabs, and similar species, whether wild-caught or captive-bred
  • Amphibians
  • Animals labeled as B-Grade

The guarantee does not apply where illness, injury, death, or decline results in whole or in part from improper care, stress, cohabitation, handling, accidents, neglected enclosure maintenance, or other customer-caused or environmental factors. If a claim is approved, the remedy will depend on the circumstances and may be a replacement animal, store credit, or a refund, as determined by management.

8.4 Fish. Fish carry a 7-day guarantee when accompanied by a good water sample. There is no guarantee unless a water sample is provided. If the water sample tests bad, the guarantee is void.

8.5 Feeding. Animals are feeding at the time of sale unless otherwise disclosed. Some animals, especially snakes, may temporarily refuse food because of relocation stress, environmental change, seasonal behavior, breeding cycles, or normal acclimation. We do not guarantee immediate post-purchase feeding behavior, and we do not guarantee feeding success where proper husbandry, enclosure setup, temperatures, humidity, security, prey presentation, and species-appropriate care are not provided.

8.6 Live Arrival Guarantee (Shipped Animals). Live animals shipped by us carry a live arrival guarantee only. No health guarantee, feeding guarantee, or other guarantee applies to a shipped animal after it arrives alive.

  • Any dead-on-arrival ("DOA") claim must be reported to us within 1 hour of the delivery time shown by the carrier's tracking, with clear photos of the animal and the packaging. Claims reported after 1 hour will be denied.
  • A signature is not required. You are responsible for being available to receive the package and for opening it promptly upon delivery.
  • There is no Live Arrival Guarantee if the temperature at our location or the delivery location is below 40°F or above 90°F.
  • The guarantee does not apply where carrier delays, incorrect shipping information, recipient unavailability, or failure to retrieve the package promptly contribute to the loss.
  • There is no Live Arrival Guarantee on amphibians.
  • If a valid DOA claim is approved, the remedy will depend on the circumstances and may be a replacement, store credit, or a refund, as determined by management.

8.7 Claims. To make a claim under any guarantee in these Terms, contact us promptly at admin@thetdi.com or 618-624-8003 and provide any information we reasonably request, which may include photographs, video, enclosure and care information, water test results, veterinary documentation, delivery confirmation, and receipts. Failure to provide requested information within a reasonable time may result in denial of the claim. Any remedy we provide under these Terms is your sole and exclusive remedy to the fullest extent permitted by law.

9. Event Tickets and Admissions

The Tye-Dyed Iguana LLC may offer tickets for events, including reptile shows, educational programs, special appearances, and similar activities.

  • All ticket sales are final unless otherwise stated in writing
  • Event dates, times, venues, guest appearances, and programming are subject to change without notice
  • We are not responsible for travel expenses, lodging, or other incidental costs
  • We reserve the right to refuse admission or remove any person for disruptive, unsafe, unlawful, or inappropriate behavior without refund

10. Intellectual Property

All content on this website, including text, graphics, logos, images, videos, product descriptions, page layouts, and other materials, is owned by or licensed to The Tye-Dyed Iguana LLC and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, republish, display, or exploit any website content without our prior written consent.

All brand, product, service, and process names appearing on this website are trademarks of their respective holders. Reference to any product, service, or process does not imply recommendation, approval, affiliation, or sponsorship by The Tye-Dyed Iguana LLC.

11. User Content

If you submit or post reviews, comments, photos, videos, testimonials, or other content, you grant The Tye-Dyed Iguana LLC a non-exclusive, royalty-free, perpetual, irrevocable, sublicensable license to use, reproduce, modify, publish, display, and distribute that content in connection with our business. You represent that you own or control the rights to any content you submit and that your content does not violate any law or infringe any third-party right.

12. Third-Party Services and Platforms

This website may integrate with or rely on third-party services and platforms, including BigCommerce, PayPal, Square, ShipStation, ShipperHQ, TikTok, Meta, Google, YouTube, and similar providers. The Tye-Dyed Iguana LLC is not responsible for the content, functionality, availability, acts, omissions, or policies of third-party platforms or services.

13. Privacy

Our collection and use of personal information is described in our Privacy Policy: https://thetyedyediguana.com/privacy-policy/

14. Text Messages (SMS)

Tye-Dyed Iguana sends order and store text messages from (866) 253-9227 to customers and employees who agree to receive them. Customers agree by answering yes when our staff ask at the register, or by checking the “Order texts” box at online checkout. Employees agree by turning on text alerts in their own notification settings. Consent is not a condition of any purchase.

Customers receive order-ready notices, a pickup reminder, local delivery updates, a notice when a drawing prize is added to their account, and replies when they text us. Employees receive the work notifications they choose. We do not send marketing or promotional texts. Message frequency varies. Message and data rates may apply.

Reply STOP to any message to stop receiving texts; you may receive one final message confirming it, and no further texts after that. Reply START to resume. Reply HELP for help, or call 618-624-8003. Carriers are not liable for delayed or undelivered messages. How we handle your mobile number and consent is described in Section 4 of our Privacy Policy. More details: https://thetyedyediguana.com/text-messages/

15. Disclaimer of Warranties

Except for the guarantees and warranties expressly stated in these Terms, this website and all products and services are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied. To the fullest extent permitted by law, The Tye-Dyed Iguana LLC disclaims all implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement.

16. Limitation of Liability

To the fullest extent permitted by law, The Tye-Dyed Iguana LLC shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to your use of the website, any purchase, any shipment or delivery, any live animal sale, any event, or these Terms, even if advised of the possibility of such damages. To the fullest extent permitted by law, our total liability for any claim shall not exceed the amount actually paid by you to The Tye-Dyed Iguana LLC for the specific product or service giving rise to the claim.

17. Chargebacks and Payment Disputes

You agree to contact The Tye-Dyed Iguana LLC before initiating any chargeback or payment dispute so that we have an opportunity to resolve the issue directly. Fraudulent, abusive, or bad-faith chargebacks may result in denial of future service, cancellation of pending orders, recovery efforts, and any other remedies available under applicable law.

18. Indemnification

You agree to defend, indemnify, and hold harmless The Tye-Dyed Iguana LLC and its owners, officers, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to your use of the website, your violation of these Terms, your violation of any law, or your negligence or misconduct.

19. Arbitration and Dispute Resolution

To the fullest extent permitted by law, any dispute, claim, or controversy arising out of or relating to your use of this website, any purchase, any live animal sale, any shipment or delivery, any ticket purchase, or these Terms shall be resolved exclusively through binding individual arbitration, rather than in court, except that either party may bring an individual claim in small claims court if it qualifies.

Arbitration shall be conducted in St. Clair County, Illinois, unless otherwise required by law, and shall be governed by the Federal Arbitration Act and applicable arbitration rules. You and The Tye-Dyed Iguana LLC each waive any right to a jury trial.

You further agree that any arbitration or proceeding shall be conducted only on an individual basis and not as part of any class, consolidated, representative, or collective action. You waive any right to participate in a class action or class-wide arbitration to the fullest extent permitted by law.

If any portion of this arbitration provision is found unenforceable, the remaining portions shall remain in full force and effect to the fullest extent permitted by law.

20. Governing Law

These Terms and any dispute between you and The Tye-Dyed Iguana LLC shall be governed by the laws of the State of Illinois, without regard to conflict of law principles, except where superseded by federal law applicable to arbitration.

21. Severability and Entire Agreement

If any provision of these Terms is found unenforceable, it shall be interpreted to reflect our intent as closely as possible, and the remaining provisions shall remain in full force and effect. These Terms, together with our Privacy Policy, are the entire agreement between you and The Tye-Dyed Iguana LLC regarding their subject matter and supersede all prior policies, communications, and proposals on that subject.

22. Changes to Terms

The Tye-Dyed Iguana LLC may update these Terms at any time by posting revised Terms on this website. The version in effect at the time of purchase will govern that purchase unless otherwise required by law. Your continued use of the website after revised Terms are posted constitutes your acceptance of the updated Terms.

23. Contact Information

The Tye-Dyed Iguana LLC

1905 West Highway 50

Fairview Heights, IL 62208

Phone: 618-624-8003

Toll Free: 1-877-388-6200

Email: admin@thetdi.com

Website: https://thetyedyediguana.com

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