Effective Date: January 9, 2026 The Tye-Dyed Iguana LLC stands behind the health and condition of many of the animals and products we sell, subject to the terms below. This Guarantee is part of our website policies and is incorporated into our Terms and Conditions. The Tye-Dyed Iguana LLC does not knowingly sell animals that are not in good saleable condition at the time of purchase. Unless otherwise stated at the time of sale, most animals purchased in store are guaranteed for 20 days from the date of sale. This in-store animal guarantee applies only if the customer has provided proper husbandry, housing, temperature gradients, humidity, lighting, nutrition, hydration, sanitation, and general care appropriate for the species. The guarantee does not apply where illness, injury, death, or decline results in whole or in part from improper care, stress, cohabitation, handling, accidents, neglected enclosure maintenance, or other customer-caused or environmental factors. Certain animals, including certain wild-caught animals, may be sold without a guarantee. Any such exception will be identified at or before the time of sale. Approved returns of animals are subject to a 50% restocking fee. Reptiles sold online by The Tye-Dyed Iguana LLC include a live arrival guarantee only. No health guarantee, feeding guarantee, extended survival guarantee, or other warranty applies to online reptile sales beyond live arrival, unless specifically stated otherwise in writing. Any dead-on-arrival (“DOA”) claim must be reported to The Tye-Dyed Iguana LLC within 2 hours of documented delivery time. Claims reported after that period may be denied. A signature by the recipient is required for the live arrival guarantee to apply. No signature, no guarantee. The live arrival guarantee does not apply if shipping or destination temperatures are below 40°F or above 90°F, or where carrier delays, recipient unavailability, incorrect shipping information, or unsafe delivery conditions occur. There is no live arrival guarantee on amphibians. If a valid DOA claim is approved, The Tye-Dyed Iguana LLC may, at its sole discretion, provide store credit, replacement, or another remedy permitted by our policies. Any approved remedy shall be the customer’s sole and exclusive remedy to the fullest extent permitted by law. The Tye-Dyed Iguana LLC represents that animals sold are feeding at the time of sale unless otherwise disclosed. Some animals, especially snakes, may temporarily refuse food due to relocation stress, environmental change, seasonal behavior, breeding cycles, or normal acclimation. We do not guarantee immediate post-purchase feeding behavior, and we do not guarantee feeding success where proper husbandry, enclosure setup, temperatures, humidity, security, prey presentation, and species-appropriate care are not provided. Accessories and merchandise, including cages, substrate, dishes, hides, lights, heat lamps, and similar items, may be returned within 60 days only if they are unopened and unused. Buyer is responsible for return shipping unless otherwise required by law. After 60 days, defective merchandise must be handled directly through the manufacturer’s warranty process where applicable. Warranty claims, manufacturer submissions, and related follow-up are the customer’s responsibility unless otherwise required by law. There are no returns on UVB bulbs. Opened or used merchandise may be accepted within 30 days at management’s sole discretion for merchandise credit only. The Tye-Dyed Iguana LLC guarantees feeders sold by us are in good condition at the time of sale. If your animal does not eat a feeder item, you may return it for credit only if the feeder is returned in acceptable condition, as determined by The Tye-Dyed Iguana LLC in its sole discretion. Frozen food is excluded from this policy. Customers are responsible for researching and providing appropriate care for all animals and for following all delivery, unpacking, acclimation, and husbandry instructions. Failure to provide proper care or failure to follow delivery instructions may void any applicable guarantee. To make a claim under this Guarantee, contact The Tye-Dyed Iguana LLC promptly at admin@thetdi.com and provide any information reasonably requested by us, which may include photographs, video, setup information, veterinary documentation, delivery confirmation, and other supporting details. Failure to provide requested information within a reasonable time may result in denial of the claim. The Tye-Dyed Iguana LLC may update this Guarantee at any time by posting a revised version on this website. The version in effect at the time of purchase will generally govern that purchase unless otherwise required by law. The Tye-Dyed Iguana LLCGuarantee
Last Updated: January 9, 2026
1. Animals Sold In Store
2. Internet Sales of Animals
3. Feeding Guarantee
4. Accessories and Merchandise
5. Feeders
6. Customer Responsibilities
7. Claim Procedure
8. Changes to This Guarantee
9. Contact Us
Email: admin@thetdi.com
Website: https://thetyedyediguana.com