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Shipping & Returns

Shipping & Returns

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

Legal Notice
All notices from The Tye-Dyed Iguana to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to The Tye-Dyed Iguana shall be made either by e-mail, sent to the address we provide on our Web site, or first class mail to our address at:

1905 West Highway 50
Fairview Heights, Illinois
62208

Delivery shall be deemed to have been made by You to The Tye-Dyed Iguana five (5) days after the date sent.

Copyright
All content appearing on this Web site is the property of:

The Tye-Dyed Iguana
1905 West Highway 50
Fairview Heights, Illinois
62208

Copyright © 2008 The Tye-Dyed Iguana. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2008 The Tye-Dyed Iguana. All rights reserved.

Trademarks
All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by The Tye-Dyed Iguana. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of The Tye-Dyed Iguana or any third party, except as expressly granted herein.

Use Of Site
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. The Tye-Dyed Iguana and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if The Tye-Dyed Iguana believes that customer conduct violates applicable law or is harmful to the interests of The Tye-Dyed Iguana and its subsidiaries.

Privacy Policy
Our postal address is:
1905 West Highway 50
Fairview Heights, Illinois, 62208

We can be reached via e-mail at admin@thetdi.com
or you can reach us by telephone at 877-388-6200

We collect name and address, telephone number, fax number, payment information (e.g., credit card number and billing address).

The information we collect is used to notify consumers about updates to our Web site, , disclosed when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our Website and applicable laws or to protect against misuse or unauthorized use of our Website.

With respect to cookies: We use cookies to record session information, such as items that consumers add to their shopping cart.

If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address.

If you supply us with your postal address on-line you will only receive the information for which you provided us your address.

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.

We do not share or sell your information with other organizations.

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.

Customers may prevent their information from being used for purposes other than those for which it was originally collected by e-mailing us at the above address.

Upon request we provide site visitors with access to unique identifier information (e.g., customer number or password) that we maintain about them, transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them, a description of information that we maintain about them.

Consumers can access this information by e-mailing us at the above address.

Consumers can have this information corrected by sending us e-mail at the above address.

With respect to security: When we transfer and receive certain types of sensitive information such as financial or health information, we redirect visitors to a secure server. You can click the SSL link at the bottom of every page to view the certificate. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.

Shipping & Delivery
At this time, The Tye-Dyed Iguana ships merchandise only to locations within the continental United States and not to international locations. Nor does The Tye-Dyed Iguana ship to Alaska, Hawaii, Puerto Rico, Guam or the US Virgin Islands. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

Sales Tax
The Tye-Dyed Iguana charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped. Illinois residents are expected to pay the current tax rate of 7.85% at the time of purchase.

Warranties
The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. The Tye-Dyed Iguana makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. The Tye-Dyed Iguana SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL The Tye-Dyed Iguana BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

-- OR Depending on State --

The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by The Tye-Dyed Iguana.

The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. The Tye-Dyed Iguana is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.

The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not The Tye-Dyed Iguana.

The inclusion of material on this server does not imply any endorsement by The Tye-Dyed Iguana, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.

A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although The Tye-Dyed Iguana tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.

Return Policy (Shipping Only - Call for In-store Policy)
You may return your unopened merchandise within 60 days for store credit only. Items that are undamaged will be assessed a 25% re-stocking fee unless it was a packing error on our part. Shipping costs for non defective products will not be refunded. All defective ZooMed products must be returned to ZooMed, you must have your receipt for this. No returns on frozen or live feeders. All returns must be within 60 days and have the boxes and all original packing material the product came in. All returns must be unopened and not used. Please email us before you send it back. We are not responsible for damaged or lost returns. Do not send back used products. It takes at least 3 - 4 business days to process returns; all refunds will be reimbursed by store credit. All orders that have damaged products must have a claim filed with FedEx before damaged replacements are resent or a digital picture sent to us.

Live Animal Guarantee
We have a live arrival guarantee on all reptiles sold online.  Any DOAs must be reported within 2 hours of arrival.  There is no guarantee other than live arrival due to the nature of web sales.  Our carrier must get a signature for the guarantee to be valid.  No signature = No guarantee.  No guarantee when your temps are below 40 degrees or over 90 degrees.  There is no live arrival guarantee on amphibians.

Miscellaneous
VOID WHERE PROHIBITED:
Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. The Tye-Dyed Iguana and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.

GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of The Tye-Dyed Iguana shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.

MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and The Tye-Dyed Iguana with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and The Tye-Dyed Iguana with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by The Tye-Dyed Iguana. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.

 

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